Comments on: Nueces Electric Cooperative – Annual Rebates as a Partial Owner http://www.houstonelectricrates.com/2009/nueces-electric-cooperative-paying-too-much/ Compare Houston area electric prices Tue, 07 Sep 2010 21:45:37 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: M G http://www.houstonelectricrates.com/2009/nueces-electric-cooperative-paying-too-much/comment-page-1/#comment-1210 M G Wed, 23 Sep 2009 00:16:54 +0000 http://www.houstonelectricrates.com/?p=463#comment-1210 I appreciate your professionalism in your response. Commercial bills almost always have a demand meter...which this one had. There are commercial accounts without demand meters...or at least were. Also on the bill it states "commercial rate total". I am a utility retiree--(Not NEC or Coop) Thanks for your prompt correction. I appreciate your professionalism in your response.

Commercial bills almost always have a demand meter…which this one had. There are commercial accounts without demand meters…or at least were.

Also on the bill it states “commercial rate total”.

I am a utility retiree–(Not NEC or Coop)
Thanks for your prompt correction.

]]> By: admin http://www.houstonelectricrates.com/2009/nueces-electric-cooperative-paying-too-much/comment-page-1/#comment-1208 admin Tue, 22 Sep 2009 19:02:14 +0000 http://www.houstonelectricrates.com/?p=463#comment-1208 M Gerick, Thank you for clarification on this issue. We never receive calls from Nueces customers but this customer called and had a bill and was mad. We listened to him and asked him to send us the bill because we wanted to help him get down to the bottom of the issue and perhaps get a new customer. I think the misunderstanding had to do with the customer and ourselves believing this guy was a residential customer. I am glad you pointed out the mistake, we have corrected the article and recommend Nueces as a provider to use. Had we known he was a commercial customer we would have informed him that his TDSP charges can make up a substantial portion of his bill. Since we thought he was a residential customer we just pointed him to powertochoose.com and our website. I assume he discovered that those were residential rates and he was back to square one regarding trying to understand that he is using a commercial meter and on a commercial rate. We have not spoken to him since. It sounds like you can tell his rate is a commercial rate by looking at the Nueces bill. I assume you have knowledge of the difference between a Nueces commercial bill and a Nueces Residential bill? We simply took him at his word that he was a residential customer and that bill was a residential bill. I think we are both in agreement that the 12.7 rate with Nueces for residential accounts is a great rate and I would like to recommend anyone considering signing up with Nueces do so as that is a great rate! M Gerick,

Thank you for clarification on this issue. We never receive calls from Nueces customers but this customer called and had a bill and was mad. We listened to him and asked him to send us the bill because we wanted to help him get down to the bottom of the issue and perhaps get a new customer. I think the misunderstanding had to do with the customer and ourselves believing this guy was a residential customer. I am glad you pointed out the mistake, we have corrected the article and recommend Nueces as a provider to use.

Had we known he was a commercial customer we would have informed him that his TDSP charges can make up a substantial portion of his bill. Since we thought he was a residential customer we just pointed him to powertochoose.com and our website. I assume he discovered that those were residential rates and he was back to square one regarding trying to understand that he is using a commercial meter and on a commercial rate. We have not spoken to him since.

It sounds like you can tell his rate is a commercial rate by looking at the Nueces bill. I assume you have knowledge of the difference between a Nueces commercial bill and a Nueces Residential bill? We simply took him at his word that he was a residential customer and that bill was a residential bill.

I think we are both in agreement that the 12.7 rate with Nueces for residential accounts is a great rate and I would like to recommend anyone considering signing up with Nueces do so as that is a great rate!

]]> By: M Gerick http://www.houstonelectricrates.com/2009/nueces-electric-cooperative-paying-too-much/comment-page-1/#comment-1207 M Gerick Tue, 22 Sep 2009 17:30:05 +0000 http://www.houstonelectricrates.com/?p=463#comment-1207 First of all your Not mentioning this is a Commercial Account makes one believe it compares to the residential rates. Not so! There are other circumstances that does affect the bill -- like the 11 Kilowatts of demand for just 451 kwh of useage. The load factor is 5.5% or considered a very bad investment for a utility when a 55% load factor is 10 times more profitable! This is a business that uses high demand (KW) that's the generation part yet use it for a short period of time. If ll kw was used 50% of the time at ll kw it would only have been used for 80 hours during this month...this is not the type of customer your company would perfer either. What rate did you offer them? I feel it is unfair for you to "cherry pick" a customer which benefits your advertising....which I consider poor advertising on your part. I am sure we could find one of your customers with the same conditions! Nueces Electric current RESIDENTIAL rate is 12.7 cents/kwh. By the way I do not work for Nueces Electric...just want to pass on the facts! First of all your Not mentioning this is a Commercial Account makes one believe it compares to the residential rates. Not so!
There are other circumstances that does affect the bill — like the 11 Kilowatts of demand for just 451 kwh of useage. The load factor is 5.5% or considered a very bad investment for a utility when a 55% load factor is 10 times more profitable! This is a business that uses high demand (KW) that’s the generation part yet use it for a short period of time. If ll kw was used 50% of the time at ll kw it would only have been used for 80 hours during this month…this is not the type of customer your company would perfer either. What rate did you offer them?

I feel it is unfair for you to “cherry pick” a customer which benefits your advertising….which I consider poor advertising on your part. I am sure we could find one of your customers with the same conditions!

Nueces Electric current RESIDENTIAL rate is 12.7 cents/kwh.

By the way I do not work for Nueces Electric…just want to pass on the facts!

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